Overview
Luminary Incorporated Ltd ("we", "us", "our") is registered in England and Wales (Co. No. 16459304). This Privacy Policy explains what personal data we collect, why, how we use it, and your rights in relation to it. It covers all personal data processed in connection with our LSM Property Services and Company Services.
This policy applies across our four operating territories: the United Kingdom, Barbados, Uganda and Canada.
Data we collect
Property clients and tenants
- Full name, contact details, address and date of birth
- Employment and financial information for referencing
- Identity documents and right-to-rent verification (UK)
- Payment records and tenancy history
Company services clients
- Full name, contact details and company information
- Identity documentation for compliance purposes
- Correspondence and instruction history
Website visitors
- IP address and browser information via cookies
- Information submitted through contact forms
How we use your data
- Delivering our property management and company services
- Processing payments and producing statements
- Conducting identity and compliance checks required by law
- Responding to enquiries and managing client relationships
- Complying with legal and regulatory obligations
Legal basis for processing
- Contract performance — processing needed to deliver our services
- Legal obligation — processing required by applicable law
- Legitimate interests — processing reasonably expected in our business relationship
- Consent — where you have provided explicit consent
Sharing your data
We do not sell personal data. We share data only where necessary with contractors, referencing agencies, deposit protection schemes, and professional advisors. We share with regulatory bodies and law enforcement only where required by law.
Retention
- Tenancy records: 6 years from end of tenancy
- Financial records: 7 years from the relevant transaction
- Company services records: 6 years from end of engagement
- Enquiry data: 12 months from last contact unless a contract follows
Your rights
Subject to applicable law, you may have the right to access, correct, erase, restrict, or port your data, and to object to processing. To exercise any right, contact us using the details below. We will respond within 30 days.
Cookies
Our website uses a small number of cookies for basic functionality and anonymised analytics only. We do not use advertising or tracking cookies.
International transfers
As a multi-jurisdiction business, data may be transferred between our offices and partners in the UK, Barbados, Uganda and Canada. We ensure appropriate safeguards are in place in accordance with UK GDPR and applicable local law.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. We will notify you directly of material changes where we hold your contact details.